joya 11 Privacy Policy
Your personal information is a trust we take seriously. This policy clearly explains what information joya 11 collects, how it is used, and how it is kept secure.
1. Introduction and Scope
joya 11 believes that data protection is not merely a legal obligation — it is the foundation of our relationship with users. We collect only the minimum necessary information, use it for defined purposes, and never sell it to third parties.
This policy should be read together with our Terms and Conditions. Both documents together form an integral part of the agreement between joya 11 and you. In the event of any conflict, the provisions of this Privacy Policy will take precedence.
If you have any questions about the information in this policy, please contact our support team — we are available 24/7, seven days a week, in both Bangla and English.
2. What Information We Collect
2.1 Information You Provide Directly
Information you provide yourself during account registration, verification, or support requests includes:
- Full name and date of birth (for age verification)
- Mobile number and email address
- National ID card or passport number (for identity verification)
- bKash, Nagad, Rocket, or Upay account number (for transactions)
- Bank account details (for bank transfers)
- Information provided during live chat or email support
2.2 Automatically Collected Information
When you use our platform, the following technical information is collected automatically:
- IP address and device identifier
- Browser type and operating system
- Session duration and activity data on the platform
- Logs of which pages were viewed and for how long
- Information collected via cookies and similar tracking technologies
- Transaction history and gaming activity records
2.3 Information Received from Third Parties
In some cases we may receive information from trusted third-party organisations — such as identity verification service providers, payment processors (bKash, Nagad, Rocket, Upay, and banking partners), and fraud prevention tools. This information is used solely to ensure account security and protect the integrity of the joya 11 platform.
We do not knowingly collect information from persons under 18. All casino and betting activities on joya 11 are for persons aged 21 or above only.
3. Purpose of Data Use
joya 11 uses collected information only for the specific purposes listed below. It is not used for any purpose beyond these.
Handling registration, login verification, and password recovery processes.
Completing deposit and withdrawal requests securely and maintaining records.
Confirming account ownership and preventing access by minors.
Tracking support history via live chat and email, and resolving issues.
Detecting suspicious activity, managing multiple accounts, and keeping the platform secure.
Analysing playing patterns to alert users about potentially harmful behaviour.
Improving service quality based on anonymous statistics.
Informing members about applicable offers.
Maintaining records in accordance with applicable law and responding to lawful requests from authorities.
4. Disclosure and Sharing of Information
joya 11 never sells, rents, or trades your personal information to third parties for commercial purposes. However, limited information sharing may be necessary in the following specific circumstances:
4.1 Service Provider Partners
We work with specialist service providers for payment processing (bKash, Nagad, Rocket, Upay, and banking institutions), identity verification, fraud prevention, and technical support. These organisations receive only the information required for their designated task and are contractually bound to uphold joya 11's privacy standards.
4.2 Disclosure for Legal Reasons
Information may be disclosed to comply with a court order, a lawful request from a government authority, or the requirements of applicable law. In such cases we always carry out a legal review and provide only the minimum information required by the request.
4.3 Business Restructuring
In the event of a company merger, acquisition, or asset transfer, user information may pass to the new entity. In such an event we will notify users in advance and the protections of this policy will continue to apply.
4.4 With Your Consent
For any sharing of information with third parties beyond the purposes described above, we will obtain your explicit consent.
5. Cookies and Tracking Technologies
We use various types of cookies and similar technologies to operate the joya 11 platform effectively and improve the user experience.
Essential for maintaining login sessions, managing security tokens, and basic platform functionality. These cannot be disabled.
Used for language preferences, layout settings, and personalised experience. Disabling these may cause some features to not work correctly.
Collect anonymous data to understand how users navigate the site. This information is used to improve service quality.
Used to display relevant advertisements. You can manage these cookies through your browser settings.
Most modern browsers provide options to control cookies. You can manage all cookies except essential ones through your browser settings, though some platform features may become limited as a result.
6. Data Security Measures
joya 11 has put in place multiple industry-standard technical and organisational measures to protect user information:
- SSL/TLS Encryption: All data transmissions are secured with SSL encryption, preventing third-party interception during information transfer.
- Encrypted Storage: Sensitive information is always stored on servers in encrypted form.
- Access Controls: Only authorised personnel can access the relevant information; all access is logged.
- Two-Factor Verification (OTP): Additional OTP verification is used for login and sensitive actions.
- Regular Security Audits: Vulnerability assessments are conducted regularly by third-party security experts.
- Fraud Detection System: Suspicious activity is identified immediately through real-time monitoring.
That said, no data transmission over the internet is entirely risk-free. While we are committed to the highest level of protection, keeping your account password confidential and exercising caution when logging in on public Wi-Fi is your own responsibility.
7. Data Retention Period
joya 11 retains user information only for as long as it is necessary:
- Active Accounts: All relevant information is retained while the account remains active.
- Closed Accounts: Certain information may be retained for up to five years after account closure to meet legal obligations.
- Transaction Records: Financial transaction data may be retained for an extended period for audit purposes.
- Marketing Data: If you unsubscribe from marketing communications, the relevant data is deleted as soon as reasonably possible.
Once the applicable retention period has passed, data is securely deleted or permanently anonymised so that identification of individuals is no longer possible.
8. Your Rights Regarding Your Data
Right to Access
You may request to know what information joya 11 holds about you. We will provide a full report within 30 days.
Right to Rectification
If any information stored in your account is incorrect or incomplete, you may request a correction.
Right to Erasure
In certain circumstances you may request the deletion of your personal information, except where a legal obligation requires its retention.
Right to Restrict Processing
In some cases you may request that the use of your information be restricted — for example, while the accuracy of data is being verified.
Right to Object
You may object to marketing communications or to data processing that goes against your interests.
Right to Data Portability
You may request a copy of the information held about you in an easily readable format.
To exercise any of the above rights, contact our support team via live chat or email. We will process your request as promptly as possible. You can find more details about managing your gaming-related information in our Responsible Gaming guidelines.
9. Age Verification and Minor Protection
All casino and betting activities on joya 11 are exclusively for persons aged 21 or above. We give the highest priority to age verification at the time of registration.
Withdrawals may be restricted until age verification is completed via a national ID card or other government-issued identity document. Completing verification in a timely manner is important to keep your account active.
We do not intentionally collect information from minors. If we become aware that information from a minor has inadvertently reached us, it is deleted immediately and the account is closed.
10. Changes and Updates to This Policy
joya 11 reserves the right to update this Privacy Policy at any time. For any significant change, we will:
- Update the last-updated date on this page;
- Notify registered members via email or a platform notice;
- For major changes, consent may be collected again at the time of login.
Continued use of the platform after a change is made will be considered acceptance of the updated policy. We recommend visiting this page regularly.
Answers to general questions about this policy can be found in our FAQ section. For further details, contact our support team directly.
11. Contact Us
Privacy Enquiries
For any questions or concerns about this Privacy Policy, or to exercise your data rights, please contact us through any of the following channels.
7 days a week, 24 hours a day — in both Bangla and English
[email protected]
We are required to respond to privacy-related requests within 30 days